We want you to be completely satisfied with your purchase from MatthewNavis.com. Please read our policy carefully to understand your rights and responsibilities regarding returns, refunds, and exchanges.

1. Returns Eligibility

You may return items within 14 days of receiving your order if:

  • The item is defective, damaged, or not as described.

  • The item is unused, in its original packaging, and in resalable condition.

To initiate a return, contact us at:
📧 matt@matthewnavis.com
Include your order number, reason for return, and any relevant photos (if damaged or incorrect).

2. Non-Returnable Items

We do not accept returns for the following:

  • Downloaded or activated software products

  • Opened or used diagnostic tools

  • Custom-made or personalized items

  • Items returned after the 14-day window without prior approval

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5–10 business days

  • Refunds are issued to the original payment method

  • Shipping costs are non-refundable (unless the return is due to our error)

4. Exchanges

If you received a defective or incorrect product, we’re happy to send you a replacement at no extra cost. Please contact us within 7 days of delivery to arrange an exchange.

5. Return Shipping

You are responsible for return shipping costs unless the item is defective or shipped in error.

Ship returns to:
📍 Return Address:
[Insert your business return address here]

We recommend using a trackable shipping method and keeping proof of postage.

6. Cancellations

Orders can be cancelled before dispatch for a full refund. If your order has already shipped, you must follow the return process once it arrives.

7. Digital Product Policy

All software purchases are non-refundable once the download or activation has begun. By purchasing digital items, you agree to waive your right to withdraw once delivery has started.

If you have any questions, feel free to reach out to us at:
📧 matt@matthewnavis.com